Pardee's Refrigeration and Air Conditioning Inc.
Columbia, South Carolina
Effective Date: September 22, 2026
This Privacy Policy describes how Pardee's Refrigeration and Air Conditioning Inc. ("Company," "we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals who visit our website or engage our heating, ventilation, and air conditioning (HVAC) services. We are committed to maintaining the privacy and security of your personal information and to being transparent about our data practices. Please read this Policy carefully. By accessing our website or using our services, you acknowledge that you have read and understood the terms set forth herein.
Pardee's Refrigeration and Air Conditioning Inc. is a locally owned and operated HVAC service company based in Columbia, South Carolina. We take the privacy of our customers, website visitors, and prospective clients seriously. This Privacy Policy reflects our commitment to handling your personal information with care, integrity, and in accordance with applicable federal and state law.
Scope. This Policy applies to:
● All visitors to our website and any related web pages or digital properties operated by the Company;
● Current and prospective customers who contact us to inquire about, schedule, or receive HVAC services, including installation, repair, and maintenance; and
● Any individual who communicates with us by phone, email, online form, or any other means.
Company Identity. The data controller responsible for your personal information is:
Pardee's Refrigeration and Air Conditioning Inc.
Gilbert, South Carolina, United States
This Policy does not apply to the practices of third parties that we do not own, control, or manage, including third-party websites that may be linked from our website.
We collect personal information in several ways — directly from you, automatically through your use of our website, and, in limited circumstances, from third parties. The categories of information we collect are described below.
When you contact us, request a service estimate, schedule an appointment, or otherwise interact with our Company, you may provide us with the following categories of personal information:
● Name: Your full legal name or the name of the property owner or authorized contact;
● Mailing and Service Address: The physical address at which services are requested or to which correspondence should be directed;
● Phone Number: A primary or secondary contact telephone number;
● Email Address: Your electronic mail address for confirmations, invoices, and communications;
● Service Request Details: Information you provide about your HVAC system, the nature of the issue or service needed, preferred appointment times, and any other relevant details; and
● Payment Information: Billing details necessary to process payment for services rendered, including credit or debit card information. Payment card data is handled exclusively through PCI-compliant third-party payment processors and is not stored on our servers.
When you visit our website, certain information may be collected automatically through cookies, web server logs, and similar technologies. This may include:
● IP Address: Your Internet Protocol address, which may indicate your general geographic location;
● Browser Type and Version: The web browser you use to access our site;
● Device Identifiers: Information about the device you use, including operating system type and device type (desktop, mobile, tablet);
● Pages Visited: The specific pages on our website you access and the duration of your visit;
● Referring URLs: The website or link that directed you to our website; and
● Time and Date of Visit: A timestamp indicating when you accessed our website.
This automatically collected information is used in aggregate or pseudonymous form to analyze website performance, improve the user experience, and inform our marketing efforts.
In limited circumstances, we may receive information about you from third parties, including:
● Referrals: Information shared by existing customers who refer you to our services;
● Review Platforms: Feedback or comments you submit on third-party review platforms (e.g., Google Reviews, Yelp) that reference our Company; and
● Social Media: If you interact with us on social media platforms, we may receive information you make publicly available or that you provide through messaging features on those platforms.
We use the personal information we collect for legitimate business purposes that are necessary to provide you with quality HVAC services and to operate our Company effectively. Specifically, we use your information to:
● Schedule and Perform Services: To book, confirm, and carry out HVAC installation, repair, and maintenance appointments at your location;
● Process Payments: To process payments for services rendered and to send you invoices, receipts, and billing communications;
● Customer Support: To respond to your inquiries, questions, complaints, or requests for information in a timely and effective manner;
● Service Communications: To send appointment reminders, service confirmations, technician arrival notifications, and post-service follow-up communications;
● Business Improvement: To analyze and improve our website functionality, our range of services, and our marketing and advertising efforts;
● Legal Compliance: To comply with applicable federal, state, and local laws, regulations, and legal obligations, including tax and accounting requirements; and
● Fraud Prevention and Security: To detect, prevent, and respond to fraudulent activity, unauthorized access, and other potential security incidents.
We will not use your personal information for purposes materially different from those described in this Policy without first providing you with notice and, where required by law, obtaining your consent.
What Are Cookies.Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognize your device and remember certain information about your visit. We and our third-party service providers may also use similar technologies such as web beacons, pixel tags, and browser local storage for comparable purposes.
Types of Cookies We Use. Our website may use the following categories of cookies and tracking technologies:
● Essential / Functional Cookies: These cookies are strictly necessary for our website to function properly. They enable core features such as page navigation and form submission. These cookies cannot be disabled without affecting site functionality;
● Analytics Cookies: These cookies allow us to collect aggregated and anonymized information about how visitors use our website, including which pages are visited most frequently. We use this information solely to improve site performance and the user experience; and
● Marketing / Advertising Cookies: These cookies may be used to deliver advertisements that are relevant to your interests, and to measure the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.
Managing Cookies. You may control and manage cookies through your web browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Instructions for managing cookies are typically found in your browser's "Help," "Tools," or "Settings" menu.
Please Note: Disabling or blocking certain cookies — particularly essential or functional cookies — may impair or prevent access to certain features of our website. We are not responsible for reduced functionality resulting from your choice to restrict cookies.
We Do Not Sell Your Personal Information. Pardee's Refrigeration and Air Conditioning Inc. does not sell, rent, trade, or otherwise transfer your personal information to third parties for monetary or other valuable consideration.
We may share your personal information in the following limited circumstances:
● Service Providers: We engage trusted third-party vendors and service providers to assist us in operating our business. These may include payment processors, scheduling and dispatch software providers, email delivery platforms, and website hosting services. Such third parties are permitted to use your information only to the extent necessary to perform services on our behalf and are contractually obligated to maintain the confidentiality and security of your information;
● Subcontractors: In certain circumstances, we may engage licensed subcontractors to assist in completing a job. We will share only the minimum personal information necessary (such as name, service address, and appointment details) to allow the subcontractor to perform the requested work;
● Legal Requirements: We may disclose your personal information when required to do so by applicable law, regulation, court order, subpoena, or other legal process, or when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others; and
● Business Transfers: In the event that Pardee's Refrigeration and Air Conditioning Inc. undergoes a merger, acquisition, sale of assets, reorganization, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or prominent website notice prior to your information being transferred and becoming subject to a different privacy policy.
Our website may contain links to third-party websites, platforms, or services for your convenience and reference. These may include, without limitation, mapping services (e.g., Google Maps), customer review platforms (e.g., Google Reviews, Yelp), and social media platforms. These third-party sites are operated independently of Pardee's Refrigeration and Air Conditioning Inc. and are governed by their own privacy policies and terms of service.
We are not responsible for the privacy practices, data collection, or content of any third-party websites or services, even if they are accessible through a link on our website. Clicking on any third-party link will direct you away from our website. We strongly encourage you to review the privacy policy of any third-party site you visit before providing any personal information.
We retain your personal information for as long as is reasonably necessary to fulfill the purposes for which it was collected, as described in this Policy, or as required by applicable law. Specifically:
● Customer Records: Service records, invoices, and associated customer information are retained for the period required to fulfill our service obligations and for as long as required by applicable tax, accounting, and regulatory laws — typically a minimum of seven (7) years following the date of service;
● Website Analytics Data: Aggregated or pseudonymous website usage data collected through analytics technologies is typically retained for a period of twenty-six (26) months, after which it is deleted or anonymized; and
● Right to Request Deletion: You may request that we delete your personal information at any time (see Section 8 below). Please note that we may be required by law to retain certain records and cannot always fulfill deletion requests in their entirety where a legal retention obligation applies.
When personal information is no longer required for any lawful purpose, we take reasonable steps to securely delete or destroy it.
Subject to applicable law, you may have the following rights with respect to the personal information we hold about you:
● Right of Access: You have the right to request a copy of the personal information we hold about you, including confirmation of whether we process your data and information about how it is used;
● Right to Correction: You have the right to request that we correct any personal information we hold about you that is inaccurate, incomplete, or outdated;
● Right to Deletion: You have the right to request that we delete your personal information. We will honor such requests to the fullest extent permitted by law. Please note that certain information may be retained where required by legal obligations or legitimate business necessity;
● Right to Opt Out of Marketing: If you receive marketing or promotional communications from us, you may opt out at any time by clicking the "unsubscribe" link in any such email or by contacting us directly using the contact information in Section 12. Opting out of marketing communications will not affect our ability to send you transactional or service-related communications (e.g., appointment confirmations, invoices);
● Do Not Track (DNT) Signals: Some web browsers transmit "Do Not Track" signals to websites. At this time, our website does not alter its data collection and use practices in response to DNT signals, as there is no universally accepted standard for how websites should respond to such signals. We will continue to monitor developments in this area; and
● California Residents — CCPA Rights: If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. As stated in this Policy, we do not sell personal information. To exercise any of your CCPA rights, please contact us using the information provided in Section 12.
To exercise any of the rights described above, please submit a request to us in writing using the contact details in Section 12. We will respond to verified requests within the timeframe required by applicable law.
We are committed to protecting the personal information entrusted to us. We maintain reasonable and appropriate physical, technical, and administrative safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
● Physical Safeguards: Secure storage of paper records and restricted access to our business premises and systems;
● Technical Safeguards: Use of industry-standard encryption protocols for data transmitted over the internet, including secure socket layer (SSL/TLS) technology; and
● Payment Data Security: All payment card information is processed through PCI DSS-compliant third-party payment processors. We do not store, transmit, or process raw payment card data on our own systems.
Important Limitation: No method of electronic transmission or data storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information to us is at your own risk.
Data Breach Notification. In the unlikely event of a security breach that affects your personal information, we will take prompt action to contain and investigate the incident. Where required by applicable law, we will notify affected individuals and relevant authorities without undue delay.
Our website and services are not directed to, and are not intended for use by, children under the age of thirteen (13). We do not knowingly collect, use, or disclose personal information from children under 13. We do not knowingly enter into service agreements with individuals under 18 years of age without the involvement of a parent or legal guardian.
If you are a parent or legal guardian and you believe that your child under 13 has provided personal information to us without your consent, please contact us immediately using the contact information set forth in Section 12. Upon verification, we will take prompt steps to delete such information from our records.
We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or applicable law. All changes will become effective upon posting of the revised Policy on our website, with an updated "Effective Date" displayed at the top of this document.
For material changes — those that significantly affect your rights or how we handle your personal information — we will provide more prominent notice, which may include:
● Sending an email notification to the address associated with your customer account or most recent service request; or
● Displaying a prominent notice on our website homepage or at the point of service inquiry.
Your continued use of our website or services following the posting of any changes constitutes your acknowledgment of the revised Policy and your agreement to be bound by its updated terms. We encourage you to review this Policy periodically to remain informed about how we protect your information.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal information we hold about you, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your inquiry promptly and in good faith.
Privacy Inquiries — Pardee's Refrigeration and Air Conditioning Inc.
Company Name: Pardee's Refrigeration and Air Conditioning Inc.
Location: Columbia, South Carolina, United States
Privacy Contact Email: contactus@pardeeshvac.com
Phone: (803) 779-2269
Mailing Address: P.O. Box 3133, Columbia, South Carolina 29230
When submitting a privacy request, please provide sufficient information to allow us to verify your identity and locate your records. We will respond to all verified requests within the timeframe required by applicable law, and in no event later than forty-five (45) days from the date of receipt, unless an extension is permitted and required.
This document was last reviewed and updated on September 22, 2026. © 2026 Pardee's Refrigeration and Air Conditioning Inc. All rights reserved.
Effective Date: September 22, 2026
These Terms and Conditions (“Terms”) govern your use of the website and the purchase or use of heating, ventilation, and air conditioning (“HVAC”) services provided by Pardee's Refrigeration and Air Conditioning (“Pardee's,” “we,” “us,” or “our”).
By accessing our website, requesting an estimate, scheduling service, purchasing equipment, or engaging our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
Pardee's provides HVAC-related services, which may include:
The specific services to be provided will be described in the applicable estimate, proposal, work order, or other service documentation.
Estimates and proposals are based on the information available to Pardee's at the time they are prepared.
Unless otherwise stated in writing:
Where practical, Pardee's will communicate material changes in scope or price before performing additional chargeable work.
Customers are responsible for:
Pardee's may postpone or decline work when conditions present an unreasonable safety risk or when required access, information, approvals, or utilities are unavailable.
Service appointments are scheduled based on technician availability and the nature of the requested service.
Appointment times are estimates and may be affected by emergency calls, weather, traffic, equipment availability, job complexity, or circumstances outside Pardee's control.
Pardee's will make reasonable efforts to communicate significant scheduling changes.
Customers should provide reasonable notice when cancelling or rescheduling an appointment.
Cancellation, diagnostic, dispatch, restocking, equipment, permit, or other applicable charges may apply when disclosed to the customer before or during the transaction.
For installation projects or special-order equipment, cancellation and refund terms may also be governed by the applicable proposal, contract, purchase agreement, or manufacturer requirements.
By approving an estimate, work order, proposal, service agreement, or other authorization, the customer authorizes Pardee's to perform the work described in that document.
Additional work generally requires customer approval unless immediate action is reasonably necessary to protect property, address a safety issue, or prevent further damage and the circumstances reasonably permit such action.
Electronic approvals, signatures, text-message approvals, email approvals, and other legally recognized forms of authorization may be accepted where permitted by applicable law.
Payment is due according to the terms stated on the applicable invoice, proposal, work order, service agreement, or other written agreement.
Unless otherwise agreed in writing:
Pardee's reserves all rights and remedies available under applicable law for unpaid amounts.
If financing is offered through a third-party financing provider, financing is subject to the terms, eligibility requirements, approvals, and agreements of that provider.
Pardee's does not guarantee financing approval or financing terms unless expressly stated in writing.
HVAC equipment and parts may be subject to availability, manufacturer specifications, substitutions, shipping delays, and discontinued products.
Where a particular model or component is unavailable, Pardee's may propose a comparable alternative subject to customer approval.
Manufacturer warranties, when applicable, are provided by the manufacturer and are subject to the manufacturer's terms and conditions. Pardee's does not expand or modify a manufacturer's warranty unless expressly agreed in writing.
Any workmanship warranty provided by Pardee's will be governed by the terms stated in the applicable proposal, invoice, service agreement, or warranty document.
Unless otherwise expressly stated in writing, a workmanship warranty does not cover:
Nothing in these Terms is intended to eliminate or limit any warranty or consumer right that cannot legally be excluded or limited.
HVAC systems consist of interconnected equipment, components, electrical systems, ductwork, controls, refrigerant circuits, drainage systems, and other components.
Repairing one component may reveal or contribute to the discovery of another existing problem. Unless specifically included in the scope of work, Pardee's is not responsible for pre-existing defects, concealed conditions, deterioration, code violations, or failures unrelated to the work performed.
HVAC and refrigeration systems may contain refrigerants or other regulated substances.
Pardee's will handle refrigerants and related materials in accordance with applicable laws, regulations, manufacturer requirements, and industry practices.
Additional charges may apply when recovery, disposal, reclamation, environmental compliance, or other specialized procedures are required and were not included in the original scope.
Where required, permits and inspections may be obtained or coordinated as described in the applicable proposal or agreement.
Code requirements, permitting requirements, inspection requirements, and governmental requirements may affect the scope, cost, or timing of a project.
Unless expressly included in writing, Pardee's is not responsible for upgrades or modifications required by a governmental authority that are outside the original scope of work.
Pardee's will use reasonable care when working at a customer's property.
Customers acknowledge that HVAC work may require access to attics, crawl spaces, mechanical rooms, roofs, exterior areas, ceilings, walls, electrical components, ductwork, or other areas.
Pardee's is not responsible for damage resulting from pre-existing conditions, concealed conditions, defective construction, deterioration, or conditions that could not reasonably have been identified before work began.
Customers should notify Pardee's of fragile surfaces, valuables, hazards, or other conditions requiring special precautions.
Emergency, weekend, holiday, or after-hours service may be subject to different rates, availability, response times, or service conditions.
A request for emergency service does not guarantee immediate service or a particular response time.
The content of this website is provided for general informational purposes.
While Pardee's makes reasonable efforts to maintain accurate information, we do not guarantee that website content is complete, current, error-free, or available at all times.
You agree not to:
Unless otherwise indicated, website content, including text, logos, graphics, photographs, designs, trademarks, service marks, and other materials, is owned by or licensed to Pardee's and is protected by applicable intellectual property laws.
No rights are granted to use Pardee's intellectual property except as expressly permitted by these Terms or applicable law.
If you provide your telephone number or email address and consent to receive communications from Pardee's, we may contact you regarding appointments, estimates, invoices, service updates, customer service, or other communications related to your transaction.
Marketing communications, if offered, may be subject to separate consent and applicable opt-out requirements.
You may opt out of certain marketing communications by following the instructions provided in the communication or contacting Pardee's.
Message and data rates may apply to text messages depending on your mobile service plan.
Pardee's may use third-party providers for payment processing, financing, scheduling, communications, website hosting, analytics, advertising, or other business functions.
Third-party services may be subject to their own terms and privacy policies. Pardee's is not responsible for the independent acts, omissions, policies, or practices of third-party providers except as required by applicable law.
To the maximum extent permitted by applicable law, Pardee's will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or services, except to the extent such limitation is prohibited by law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
Pardee's does not guarantee that the website will always be available, uninterrupted, secure, or free from errors or harmful components.
We may modify, suspend, or discontinue portions of the website at any time.
Pardee's will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, fire, utility failures, supply-chain disruptions, equipment shortages, transportation problems, labor disputes, governmental actions, emergencies, or other events beyond our reasonable control.
Pardee's may update these Terms from time to time.
Updated Terms will be posted on this website with a revised effective date. Your continued use of the website or services after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.
Terms applicable to a specific service or project may also be contained in the applicable proposal, contract, work order, invoice, or service agreement.
These Terms will be governed by the laws applicable to the jurisdiction in which Pardee's provides the applicable services, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute will be handled in accordance with applicable law and any dispute-resolution provisions contained in the applicable service agreement or contract.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.
These Terms, together with any applicable proposal, estimate, work order, invoice, service agreement, warranty, and other written agreement between Pardee's and the customer, constitute the agreement governing the applicable services, except where a separate written agreement expressly supersedes or modifies these Terms.
If you have questions about these Terms and Conditions or our services, please contact:
Pardee's Refrigeration and Air Conditioning
1101 Miller Ave.
Columbia, SC 29203
Phone: (803) 779-2269
Email: contactus@pardeeshvac.com
Last Updated: September 22, 2026
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